Ballymount firm Welltel has grown its turnover by €8.5m
By Maurice Garvey
BALLYMOUNT communications company Welltel has grown its turnover by €8.5M after their latest acquisition of the Irish and UK operations of communications tech specialist, Capstone Intelligent Solutions.
The acquisition increases Welltel’s workforce to 150 people and enhances its delivery of integrated communications, telephony, cloud solutions, and managed IT services.
At the announcement that Welltel has acquired Capstone Intelligent Solutions are Ross Murray, Chief Executive Officer, Welltel; John Quinn, Executive Chairman, Welltel and Fergus Kelly, Managing Director, Capstone Intelligent Solutions
John Quinn, Executive Chairman, Welltel said: “This is the latest step in our ongoing buy-and-build strategy. We are continuing to seek out great companies aligned with our business so that we can accelerate the growth of our Irish and European communications and IT services business.
“We look forward to making more acquisitions as the year progresses.”
Capstone, a provider of cloud contact centre services, designs, implements and manages bespoke unified communications solutions using advanced voice, video, data, recording, and customer interaction tools.
It supports more than 250,000 people in 327 sites across 38 countries. In its last financial year ended, Capstone reported turnover of €8.5 million.
Headquartered in Sandyford, Capstone will integrate into the Welltel organisation and trade under the Welltel brand with immediate effect.
Its highly-skilled 30 employees based in Dublin and London will join the existing Welltel teams in Ireland and the UK.
The deal includes Capstone Intelligent Solutions Ltd, Capstone Intelligent Solutions Europe Ltd, and Capstone Intelligent Solutions UK Ltd.
The acquisition is the latest in Welltel’s wider strategy for growth, which will see other acquisitions this year.
Capstone’s longstanding client base is enterprise-led with Irish customers including Three Ireland, The AA, KBC Bank Ireland, and AnPost Insurance, as well as Navigators (a brand of The Hartford) and Blue Crest Capital Management in the UK.
The UK arm of the company also has business across EMEA.
Ross Murray, chief executive officer, Welltel, said the merger will enhance their cloud contact centre and unified communications capabilities, and “enable us to provide these services on a wider scale”.
“Capstone brings a loyal customer base and a highly-skilled, specialist workforce built over a ten-year period to Welltel, and we look forward to continued expansion as a combined entity. Its impressive Net Promoter score of nine further underscores Capstone’s market-leading customer-focused service delivery.”
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