Datapac manage helpdesk for non-profit organisation

BALLYMOUNT-based IT services provider Datapac is delivering a managed IT helpdesk solution to Cope Foundation, a non-profit organisation which supports people with independent living.

The support by Datapac enables faster rollout of the organisation’s services to over 2,800 children and adults with an intellectual disability and/or autism in Cork.

This solution has reduced downtime and boosted productivity for Cope Foundation which, in turn, enables employees to focus on delivering support services and resources such as education, training and employment opportunities.

Since implementation, the managed IT helpdesk has reduced the number of support tickets raised by 27 per cent.

This has freed up time for the organisation’s internal IT team, enabling them to focus on their core tasks.

A key priority for the team is continuing to bolster Cope Foundation’s cybersecurity strategy to ensure that the sensitive information of the people they support is protected.

In addition, Datapac has rolled out a managed print service to Cope Foundation which has reduced the organisation’s printing costs by 40 per cent annually.

Colin Chapman, Business Relationship Manager, Datapac, said: “Cope Foundation is a remarkable organisation that has been doing incredible work in Cork communities for nearly 70 years. The invaluable services that the organisation provides to families are underpinned by Datapac’s managed helpdesk, which provides employees with access to reliable IT support and enables them to continue to roll out critical resources to those who need them

Brian Marshall, IT Manager, Cope Foundation, said: “Datapac have provided us with a managed print solution that has driven down the cost of printing right across the organisation. They now provide us with IT support services and server maintenance that has allowed the IT team to focus on core projects that they would otherwise be unable to.