More confusion as Irish Water informs people they were not customers

More confusion as Irish Water informs people they were not customers

By Mary Dennehy

Irish Water Letter resizedA TALLAGHT couple were this week forced to tell Irish Water that they do not use the local stream for washing or public bathing, after the company informed them by letter that they were not Irish Water customers – despite the couple already paying their water charge.

In yet another communication mishap, Irish Water wrote to an elderly couple in Killinarden to confirm that, as per information giving during the registration process, the household’s water is not supplied by a public water main or connected to a public sewer – resulting in them “not” being a customer of Irish Water.

The letter goes on to inform the couple that they are eligible for the €100 Water conservation Grant, with Irish Water providing the Tallaght household with a registration number and Water Point Reference Number needed to apply for the Department of Social Protection grant.

Dublin South West Sinn Féin TD, Sean Crowe told The Echo that the couple involved are confused as to how Irish Water came to this conclusion, especially since the couple’s water charge payment was accepted by the authority.

Deputy Crowe said: “This letter sent to a couple in Killinarden Estate claims that they are not customers, even though they reluctantly paid their water charges, and suggests that they are not connected to the public water mains and sewerage system.

“They have had problems only recently with blocked shores and have had council engineers call to their home.
“The correspondence from Irish Water claims that the couple filled in the form giving them the erroneous information that they have their own water supply and don’t use the sewerage mains.

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“The couple use the mains for water, don’t have a spring nearby and have assured me that they are not using the stream flowing through Killinarden Park for washing or public bathing.”

He added: “This is another example of Irish Water getting it wrong again and they have informed me this week that the issue is now resolved and rectified.

“Irish Water should clock this up as another mistake and in the meantime at the very least apologise to the couple involved.”

When contacted by The Echo, a spokeswoman for Irish Water confirmed that there are no issues with the company’s database, adding: “Irish Water ran a registration campaign in order to get the information and continues to update the database as customers continue to provide us with their details.”

Anybody who receives correspondence from Irish Water that they would like to query is encouraged to call 1890 448 448.

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