Irish Water urging customers to confirm outstanding details for refunds

Irish Water urging customers to confirm outstanding details for refunds

By Maurice Garvey

IRISH Water is to email and text customers urging them to call to confirm outstanding details for refunds.

Over 100,000 emails are to be sent to customers who have already registered online and 30,000 texts to customers.

Water stock

The utility company said they expect 90 per cent of refunds will be processed by Christmas, but are reliant on customers providing correct details to ensure cheques are sent to the right address.

It said it has identified almost 19,000 customers who have registered for the online account management who need to provide additional details to receive their cheque.

There are also a number of customers, who may have moved and not yet notified Irish Water, who also need to update their details. 

Irish Water’s Head of Customer Operations, Eamon Gallen, said they have received over 50,000 calls from members of the public updating their details or seeking advice regarding the refunds process.

“We are making a final call to anyone who has not yet updated their details to do so as a matter of urgency.”

 “We are now going to email those who registered for Online Account Management, a service where customers can see how much they paid in water charges and check that their account and contact details are correct.”

He warned people to be vigilant for phishing email scams, and encourages customers to CallSave 1850 448 448 to update their details where necessary rather than clicking on links or replying to texts from unfamiliar sources.

“The public should be aware that Irish Water will never ask customers for personal financial information over email.”

For further information about the refunds process visit water.ie/refunds.